Help & Support Center - AIS School

Help & Support

We're here to help you with any questions, technical issues, or concerns about AIS School services

24/7
Support Available
<1hr
Response Time
98%
Resolution Rate

Live Chat

Instant help available 24/7

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Email Support

Response within 24 hours

support@aisschool.top

Send Email

Phone Support

Mon-Sat: 8AM - 5PM

03261813881, 03474383140

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Support Ticket

Track your issues easily

Full Documentation

Department Contacts

Get direct access to specific departments for faster resolution of your queries

Admissions Office

New student enrollment

Academic Affairs

Curriculum & teaching

Technical Support

App & website issues

Financial Aid

Scholarships & payments

Student Affairs

Student life & activities

Privacy & Data

Data protection concerns

Response within 48hrs

Create Support Ticket

Submit a detailed support request and we'll track it until resolution

💡 Tip: The more details you provide, the faster we can help you!

Frequently Asked Questions

Quick answers to the most common questions we receive

I can't access the student portal. What should I do?

Try these steps first:

  1. Clear your browser cache and cookies
  2. Try a different browser (Chrome, Firefox, Safari)
  3. Check if your internet connection is stable
  4. Ensure you're using the correct login credentials
  5. Try resetting your password

If the issue persists, contact our technical support at tech@aisschool.top

What documents are required for admission?

Required documents for admission:

  • Birth certificate (original + copy)
  • Previous school leaving certificate
  • Academic transcripts/report cards
  • Parent/Guardian CNIC copies
  • Student's recent passport-size photographs
  • Medical certificate (if required)

Contact our admissions office at admissions@aisschool.top for detailed requirements.

How do I download and use the mobile app?

Our mobile app is available for both Android and iOS:

  • Search "AIS School" on Google Play Store or App Store
  • Download and install the app
  • Use your student portal credentials to login
  • Access all features: grades, schedule, announcements, games

For app-related issues, contact tech@aisschool.top

What payment methods do you accept?

We accept various payment methods:

  • Bank transfer
  • Cash payments at school office
  • Online banking
  • Mobile wallet payments

For payment assistance, contact finance@aisschool.top

How is my child's data protected?

We take data privacy seriously:

  • All data is encrypted and securely stored
  • We comply with COPPA for children's privacy
  • Limited access only to authorized personnel
  • Regular security audits and updates
  • No data sharing with third parties without consent

Read our full Privacy Policy or contact privacy@aisschool.top

Emergency Support

For urgent issues affecting student safety, security breaches, or critical system failures, contact us immediately:

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